Refund Policy

Effective Date: 08 July 2026

At Delhi Tour Cab, customer satisfaction is our priority. This Refund Policy explains the conditions under which refunds may be issued for cab bookings and tour & travel services made through our website https://delhitourcab.com/.

By booking our services, you agree to the terms of this Refund Policy.

1. Eligibility for Refund

Refunds may be considered under the following circumstances:

  • The booking is cancelled by Delhi Tour Cab due to vehicle unavailability or operational reasons.
  • A duplicate payment has been successfully charged for the same booking.
  • An incorrect amount has been charged due to a technical error.
  • The booking cannot be fulfilled because of reasons solely attributable to Delhi Tour Cab.

Refund requests are subject to verification and approval.

2. Non-Refundable Situations

Refunds will generally not be provided in the following cases:

  • The customer fails to arrive at the pickup location (No Show).
  • Incorrect pickup details or contact information are provided by the customer.
  • The trip is cancelled after the driver has reached the pickup location.
  • The customer voluntarily decides not to use the booked service.
  • Delays caused by traffic, road closures, weather conditions, natural disasters, government restrictions, strikes, or other circumstances beyond our control.
  • Charges for tolls, parking fees, state taxes, waiting charges, or additional travel requested during the trip.

3. Cancellation and Refund

Refund eligibility depends on the time of cancellation and the nature of the booking. If a booking qualifies for a refund under our Cancellation Policy, the approved refund amount will be processed accordingly.

Any applicable cancellation charges, administrative fees, or payment gateway charges may be deducted before processing the refund.

4. Duplicate Payments

If you are charged more than once for the same booking, please contact us immediately with your payment details. After verification, the excess amount will be refunded to the original payment method.

5. Refund Processing Time

Once approved, refunds are generally processed within 7–10 business days.

The actual time required for the amount to appear in your account depends on your bank, card issuer, UPI provider, or payment gateway.

6. Mode of Refund

Approved refunds will be issued through the same payment method used for the original transaction, wherever possible.

If this is not feasible, Delhi Tour Cab may contact you to arrange an alternative refund method.

7. Tour Packages

For holiday packages, sightseeing tours, or customized travel services, refund eligibility may vary depending on:

  • Hotel booking policies
  • Transport arrangements
  • Third-party service providers
  • Advance payments already made on your behalf

Any non-refundable charges imposed by hotels, transport operators, or other vendors will be deducted from the refund amount.

8. Force Majeure

No refunds shall be payable for cancellations or service interruptions resulting from circumstances beyond the reasonable control of Delhi Tour Cab, including but not limited to:

  • Natural disasters
  • Floods
  • Earthquakes
  • Severe weather conditions
  • Government restrictions
  • Political unrest
  • Road blockages
  • Pandemics
  • Strikes
  • War or similar events

9. Contact Us

If you have any questions regarding this Refund Policy or wish to request a refund, please contact us:

Delhi Tour Cab

Website: https://delhitourcab.com/

Email: info@delhitourcab.com

Phone: +91 92780 63535

We will review your request promptly and make every effort to resolve it in a fair and timely manner.