Booking, Cancellation & Refund Policy

Effective Date: 08 July 2026

At Delhi Tour Cab, we are committed to providing reliable, comfortable, and professional transportation services. This Booking, Cancellation & Refund Policy explains the terms and conditions applicable to cab bookings, local sightseeing, airport transfers, outstation trips, and customized tour packages booked through our official website, https://delhitourcab.com/.

By making a booking with Delhi Tour Cab, customers acknowledge and agree to the applicable terms and conditions outlined below.

1. Booking Confirmation

A booking is considered confirmed once the required advance payment has been received and confirmation has been communicated by Delhi Tour Cab.

Customers are required to provide accurate booking information, including:

  • Customer name and contact number.
  • Pickup location, date, and time.
  • Destination and travel itinerary.
  • Passenger details and flight or train information, where applicable.
  • Any special requirements relevant to the journey.

Customers must inform Delhi Tour Cab in advance about special travel arrangements, including travelling with pets or animals.

Vehicle allocation and service delivery are subject to availability, operational requirements, and confirmation of the booking.

2. Advance Payment & Booking Confirmation

To confirm a booking, customers are generally required to pay 25% of the total booking amount as an advance payment, unless a different arrangement has been agreed upon in writing by Delhi Tour Cab.

The advance payment secures the booking and enables us to arrange the vehicle, driver, and other necessary travel arrangements.

Important: The 25% booking amount is non-refundable if the customer cancels a confirmed booking, subject to applicable law and the cancellation terms outlined in this policy.

If the customer has paid the full booking amount, the applicable cancellation charge will be deducted and the remaining eligible balance will be refunded in accordance with this policy.

If the vehicle has already reached the agreed pickup location, the 50% cancellation charge specified in Section 4 will apply instead of the standard 25% cancellation charge.

3. Cancellation Before the Vehicle Reaches the Pickup Location

If a customer cancels a confirmed booking before the assigned vehicle reaches the agreed pickup location, the following terms will apply:

  • 25% advance payment: The advance booking amount will be retained as the cancellation charge.
  • Full payment already made: The applicable 25% cancellation charge will be deducted, and the remaining 75% will be eligible for a refund.
  • Additional expenses: Where additional cancellation charges were expressly agreed upon or reasonable expenses have already been incurred, further deductions may apply where permitted under this policy and applicable law.

Customers are requested to notify Delhi Tour Cab as early as possible if they wish to cancel their booking.

4. Cancellation After the Vehicle Reaches the Pickup Location

If the assigned vehicle has reached and reported at the agreed pickup location, a cancellation charge equal to 50% of the total confirmed booking amount will apply if the customer cancels the booking or does not proceed with the journey.

This condition applies in situations including:

  • The customer cancels after the vehicle has arrived at the pickup location.
  • The customer changes their plans and decides not to travel.
  • The customer refuses to board the vehicle.
  • The customer is unavailable or fails to proceed with the journey after the agreed waiting period and reasonable attempts to contact them.
  • The customer does not use the vehicle after it has reported for the confirmed booking.

Refund and Payment Calculation

  • The cancellation charge will be calculated as 50% of the total confirmed booking amount.
  • Any amount already paid by the customer will be adjusted against the applicable cancellation charge.
  • If the customer has paid only 25% in advance, the advance will be retained and the remaining amount required to meet the 50% cancellation charge may be payable, subject to the agreed booking terms and applicable law.
  • If the customer has paid the full booking amount, 50% will be retained as the cancellation charge, and the remaining 50% will be eligible for a refund.
  • If the customer has paid more than the applicable cancellation charge but less than the full booking amount, any excess payment will be refunded after adjustment of the applicable charge.

The vehicle’s arrival may be verified through reasonable records, including driver confirmation, call or message records, GPS information where available, or other relevant booking records.

The 50% cancellation charge replaces the standard 25% cancellation charge for the same cancellation. The two charges will not be added together.

5. Cancellation After Vehicle Dispatch

Once a vehicle has been dispatched for a confirmed booking, cancellation may result in operational costs.

  • If the vehicle has been dispatched but has not yet reached the agreed pickup location, the standard 25% cancellation charge will apply.
  • If the vehicle has reached and reported at the pickup location, the 50% cancellation charge under Section 4 will apply.
  • Any additional expenses may be charged only where justified under the agreed booking terms and applicable law.

Customers are encouraged to contact Delhi Tour Cab as early as possible to avoid unnecessary vehicle deployment and additional expenses.

6. No-Show Policy

A booking may be treated as a No Show if the customer fails to appear at the agreed pickup location, does not respond to reasonable attempts to contact them, or fails to board the vehicle within the agreed waiting period.

The following conditions will apply:

  • If the vehicle has not reached the pickup location, the standard cancellation terms under Section 3 or Section 5 will apply.
  • If the vehicle has reached and reported at the pickup location, the 50% cancellation charge under Section 4 will apply.
  • Any eligible refund will be calculated after deducting the applicable cancellation charge and any other valid, agreed deductions permitted under this policy and applicable law.

Customers are requested to keep their phones accessible and inform the company promptly of any delay or change in plans.

7. Cancellation by Delhi Tour Cab

Delhi Tour Cab may cancel or discontinue a booking in circumstances including, but not limited to:

  • Vehicle unavailability or unexpected vehicle breakdown.
  • Driver unavailability or operational difficulties.
  • Incorrect, incomplete, or misleading booking information.
  • Safety or security concerns.
  • Illegal activities or serious misconduct by a customer or passenger.
  • Violation of the vehicle-use rules outlined in this policy.
  • Government restrictions, road closures, severe weather, or other circumstances beyond our reasonable control.

If Delhi Tour Cab cancels a confirmed booking for reasons attributable to the company and cannot arrange a suitable alternative, the customer will be eligible for a refund of the amount paid for the cancelled service, in accordance with applicable law.

Where possible, the company will inform the customer promptly and attempt to arrange a suitable alternative vehicle or service.

No customer cancellation charge will apply where the booking is cancelled solely because Delhi Tour Cab is unable to provide the confirmed service.

8. Vehicle Rules: Pets, Smoking, Alcohol & Passenger Conduct

To maintain vehicle cleanliness, passenger comfort, and driver safety, all customers and passengers must follow the rules below.

8.1 Pets and Animals

Customers must inform Delhi Tour Cab in advance if they intend to travel with a pet or animal.

Pets or animals may be permitted only with prior approval, subject to vehicle suitability and any applicable conditions.

Bringing a pet or animal without prior approval may result in refusal of service or cancellation of the booking. Reasonable cleaning or damage-related charges may apply where justified and permitted by law.

8.2 Smoking Inside the Vehicle

Smoking is prohibited inside all Delhi Tour Cab vehicles.

This includes cigarettes and other smoking products that create smoke, excessive odour, or a safety risk.

If a passenger violates this rule, the driver may report the incident to the company. Delhi Tour Cab may discontinue the service if the violation continues or creates a safety concern.

8.3 Alcohol Consumption Inside the Vehicle

Drinking alcohol inside the vehicle is prohibited.

Delhi Tour Cab may refuse or discontinue service if a passenger consumes alcohol inside the vehicle or engages in conduct that threatens the safety or comfort of the driver or other passengers.

8.4 Misconduct and Unsafe Behaviour

Delhi Tour Cab reserves the right to refuse or discontinue service if a customer or passenger:

  • Abuses, threatens, or harasses the driver.
  • Damages the vehicle or its equipment.
  • Insists on unsafe or unlawful driving.
  • Carries prohibited items in violation of applicable law.
  • Engages in illegal activities or behaviour that creates a serious safety or security risk.

Where a journey is discontinued due to customer misconduct, the fare for the service already provided and reasonable expenses may be recoverable in accordance with the agreed booking terms and applicable law.

Any refund will be assessed based on the circumstances, the services already provided, and applicable legal requirements.

9. Tour Packages & Customized Bookings

Bookings involving multi-day trips, sightseeing tours, wedding transportation, corporate travel, or customized itineraries may require advance arrangements with drivers, hotels, transport providers, and other third-party vendors.

The following conditions apply:

  • The standard 25% advance payment requirement applies unless a different arrangement has been agreed upon in writing.
  • The cancellation charges under Sections 3 and 4 will apply according to whether the vehicle has reached the agreed pickup location.
  • Non-refundable payments already made to hotels, transport providers, or other third-party vendors on behalf of the customer may be deducted from the eligible refund where properly incurred and permitted by law.
  • Changes to travel dates, destinations, itineraries, passenger numbers, or vehicle types may result in revised pricing.
  • Any special cancellation conditions communicated and accepted at the time of booking will also apply, subject to applicable law.

10. Modification of Bookings

Requests to change the pickup date, pickup time, pickup location, destination, itinerary, passenger count, or vehicle type are subject to availability and approval by Delhi Tour Cab.

  • Changes may result in additional charges or a revised quotation.
  • A modification request does not automatically cancel the original booking.
  • If the requested change cannot be accommodated, the original booking terms will remain applicable unless otherwise agreed in writing.
  • A substantial change to the original service may be treated as a cancellation and a new booking, subject to the applicable terms.

Customers should obtain written confirmation of any approved modification before relying on the revised arrangements.

11. Refund Processing

Where a refund is due under this policy, the following conditions apply:

  • The applicable cancellation charge and any valid, agreed deductions will be calculated before processing the refund.
  • Approved refunds are generally processed within 7–10 business days.
  • The time taken for the amount to appear in the customer’s account depends on the bank or payment service provider.
  • Refunds will ordinarily be made through the original payment method wherever reasonably possible.

The stated processing period is an estimate and does not guarantee the time taken by the customer’s bank or payment provider.

12. Force Majeure & Unforeseen Circumstances

Delhi Tour Cab shall not be held responsible for service interruptions caused by circumstances beyond its reasonable control, including but not limited to:

  • Natural disasters, floods, or earthquakes.
  • Severe weather conditions.
  • Road closures and government restrictions.
  • Political unrest, strikes, or civil disturbances.
  • Pandemics and public emergencies.
  • War, security threats, or other force majeure events.

In such circumstances, Delhi Tour Cab will make reasonable efforts to inform the customer and arrange an alternative service where possible.

Any cancellation charge or refund will be determined based on the circumstances, the service already provided, reasonable expenses incurred, and applicable law.

13. Customer Responsibilities

Customers are responsible for:

  • Providing accurate booking and contact information.
  • Reviewing the confirmed fare, itinerary, vehicle type, and pickup details.
  • Being available at the agreed pickup location and time.
  • Informing the company in advance about pets and special travel requirements.
  • Following vehicle safety rules and treating the driver respectfully.
  • Keeping booking confirmations and payment receipts for reference.

Customers are encouraged to communicate any changes or concerns as early as possible.

14. Policy Updates

Delhi Tour Cab may update this policy when necessary. The latest version published on the official website will apply to bookings as permitted by applicable law.

Changes to material terms for an already confirmed booking will be handled in accordance with the terms accepted at the time of booking and applicable legal requirements.

15. Contact Us

For booking cancellations, refund requests, or questions regarding this policy, please contact us:

Company Name: Delhi Tour Cab

Website: https://delhitourcab.com/

Email: info@delhitourcab.com

Phone: +91 92780 63535

We recommend contacting us as early as possible if your travel plans change so that we can review your request and assist you with the available options.

Delhi Tour Cab — Your Journey, Our Promise.