Refund Policy

Effective Date: 08 July 2026

At Delhi Tour Cab, we are committed to providing transparent booking and refund procedures. This Refund Policy explains the conditions under which refunds may be issued for cab bookings, airport transfers, sightseeing tours, outstation trips, and customized travel services booked through our official website, https://delhitourcab.com/.

By making a booking with Delhi Tour Cab, customers agree to the applicable terms of this Refund Policy and our Booking, Cancellation & Refund Policy.

1. Refund Eligibility

Refunds may be considered under the following circumstances:

  • A booking is cancelled by Delhi Tour Cab for reasons attributable to the company, and no suitable alternative service can be arranged.
  • A duplicate payment has been successfully charged for the same booking.
  • An incorrect amount has been charged due to a verified technical or payment processing error.
  • A confirmed service cannot be provided due to circumstances solely attributable to Delhi Tour Cab.

All refund requests are subject to verification of the booking, payment records, and applicable cancellation terms.

2. Advance Booking Amount and Refund Conditions

To confirm a booking, customers are generally required to pay 25% of the total booking amount as an advance payment, unless otherwise agreed in writing.

Once a booking has been confirmed, the 25% booking amount is non-refundable if the customer cancels the booking, subject to applicable law and the cancellation terms agreed at the time of booking.

The following conditions apply:

  • If only 25% advance payment has been made: The advance booking amount will not be refunded if the customer cancels a confirmed booking, subject to applicable law.
  • If the full booking amount has been paid: The applicable cancellation charge will be deducted, and the remaining eligible balance will be refunded.
  • Cancellation before the vehicle reaches the pickup location: The standard cancellation charge is 25% of the total confirmed booking amount. If the full amount has been paid, the remaining 75% will be eligible for a refund, subject to applicable terms.
  • Cancellation after the vehicle reaches the pickup location: A cancellation charge equal to 50% of the total confirmed booking amount will apply in accordance with our Booking & Cancellation Policy. Any eligible balance remaining after this deduction will be refunded.

The applicable cancellation charge will be calculated based on the stage of cancellation and the terms of the confirmed booking. The 25% and 50% cancellation charges will not be added together for the same cancellation.

3. Refund for Full Payments

If a customer has paid the full booking amount and the booking qualifies for a refund under our Booking & Cancellation Policy, the applicable cancellation charge will be deducted before the refund is processed.

For a standard cancellation before the vehicle reaches the pickup location, 25% of the total booking amount will be retained as the cancellation charge, and the remaining 75% will be eligible for a refund.

If the cancellation occurs after the vehicle has reached the agreed pickup location, the applicable cancellation charge will be 50% of the total confirmed booking amount, and the remaining 50% will be eligible for a refund.

Approved refunds will generally be processed within 5–7 business days after the refund amount has been verified and approved. The time taken for the funds to appear in the customer’s account may vary depending on the bank or payment provider.

4. Situations Where Refunds May Not Be Available

Refunds may not be available in the following circumstances, subject to the applicable cancellation terms and law:

  • The customer voluntarily cancels a confirmed booking and the applicable cancellation charge equals or exceeds the amount paid.
  • The customer fails to arrive at the pickup location or does not proceed with the journey after the vehicle has reported at the pickup location.
  • The customer provides incorrect pickup details or contact information that prevents the service from being provided.
  • The customer refuses to use the booked service after the vehicle has arrived at the pickup location.
  • The customer violates the agreed vehicle-use rules, including applicable restrictions on smoking, alcohol consumption, pets, or unsafe conduct.
  • The trip is affected by traffic, road closures, severe weather, government restrictions, strikes, or other circumstances beyond the reasonable control of Delhi Tour Cab, subject to the applicable terms and law.
  • Valid charges for services already provided or other agreed and properly incurred expenses are payable under the booking terms.

Any refund, if applicable, will be assessed according to the circumstances, the service already provided, and the applicable cancellation terms.

5. Refunds for Duplicate or Incorrect Payments

If a customer is charged more than once for the same booking, or an incorrect amount is charged due to a verified payment error, the customer should contact Delhi Tour Cab with the relevant transaction details.

After verification, the duplicate or excess amount will be refunded through the original payment method wherever possible.

Verified duplicate or excess payments will be handled separately from cancellation charges and will not be treated as a cancellation refund.

6. Cancellation by Delhi Tour Cab

If Delhi Tour Cab cancels a confirmed booking for reasons attributable to the company and cannot arrange a suitable alternative, the customer will be eligible for a refund of the amount paid for the cancelled service, in accordance with applicable law.

In such circumstances, the customer will not be charged a cancellation fee merely because the company is unable to provide the confirmed service.

If an alternative vehicle or service is offered, any revised arrangements or pricing will be communicated to the customer for approval before proceeding.

7. Tour Packages and Customized Travel Services

Refund eligibility for holiday packages, sightseeing tours, multi-day journeys, and customized travel arrangements may depend on:

  • Hotel and accommodation booking terms.
  • Transport and vehicle arrangements.
  • Third-party service provider policies.
  • Non-refundable advance payments already made on the customer’s behalf.
  • Services already provided or expenses properly incurred for the confirmed trip.

Any eligible non-refundable third-party expenses may be deducted from the refundable amount where properly incurred, disclosed where required, and permitted by applicable law.

The applicable cancellation terms will be assessed according to the confirmed booking details and any specific conditions accepted by the customer.

8. Refund Processing Time

Approved refunds will generally be processed within 5–7 business days from the date of refund approval.

Please note:

  • The processing period refers to the time taken by Delhi Tour Cab to initiate or process the approved refund.
  • The actual time taken for the amount to appear in the customer’s account may depend on the bank, card issuer, UPI provider, or payment gateway.
  • Additional verification may be required if payment details are incomplete or the transaction cannot be immediately identified.

Customers will be informed if additional information is required to process their refund request.

9. Mode of Refund

Approved refunds will ordinarily be issued through the same payment method used for the original transaction, wherever possible.

If the original payment method cannot receive the refund, Delhi Tour Cab may contact the customer to arrange a suitable alternative method after verifying the customer’s details and transaction.

Customers should retain their booking confirmation and payment receipt until the refund, if any, has been completed.

10. Force Majeure and Unforeseen Circumstances

Service interruptions or cancellations may occur due to circumstances beyond the reasonable control of Delhi Tour Cab, including but not limited to:

  • Natural disasters, floods, or earthquakes.
  • Severe weather conditions.
  • Government restrictions and road closures.
  • Political unrest or civil disturbances.
  • Pandemics and public emergencies.
  • Strikes, war, or similar events.

In such circumstances, Delhi Tour Cab will make reasonable efforts to inform the customer and offer an alternative arrangement where possible.

Refund eligibility will be assessed based on the circumstances, services already provided, reasonable expenses incurred, applicable booking terms, and applicable law.

11. How to Request a Refund

To request a refund or enquire about a payment, customers should contact Delhi Tour Cab using the details below and provide:

  • Customer name and booking reference, if available.
  • Date of booking and scheduled travel date.
  • Amount paid and payment transaction reference.
  • Reason for the refund request.

Providing complete information will help us verify the transaction and respond more efficiently.

12. Contact Us

For refund requests or questions regarding this Refund Policy, please contact:

Delhi Tour Cab

Website: https://delhitourcab.com/

Email: info@delhitourcab.com

Phone: +91 92780 63535

We will review refund requests promptly and make reasonable efforts to resolve them fairly and transparently in accordance with this policy and applicable law.

Delhi Tour Cab — Your Journey, Our Promise.